Privacy Policy

This Privacy Policy explains how Banconance ("we," "us," "our") collects, uses, discloses, and protects your personal information when you use our website, app, and related services (the "Services"). By using the Services, you agree to the collection and use of information as described here.

We collect the following categories of information:

• Identity data — name, date of birth, phone number, and email address provided at registration.
• Account data — account number, balance, and transaction history.
• Device data — IP address, browser type, and general location, used for security and fraud prevention.
• Support data — anything you share with us when contacting support.

We use your information to:

• Create and maintain your account.
• Process transfers, payments, and other transactions you request.
• Detect and prevent fraud or unauthorized account access.
• Communicate with you about your account or respond to support requests.
• Meet legal and regulatory obligations.

We do not sell your personal information. We may share it with service providers who help us operate the platform (such as email delivery or identity verification), with payment networks needed to complete a transfer you initiate, or where required by law or a valid legal process.

We use industry-standard encryption to protect data in transit and at rest, and restrict internal access to personal information to what's needed to provide the Services. No system is perfectly secure, and we encourage you to also use a strong, unique password and keep your PIN confidential.

We retain your information for as long as your account is active, and for a period afterward as required to meet legal, accounting, or regulatory obligations.

Depending on your location, you may have the right to access, correct, or request deletion of your personal information. Contact us using the details below to make a request — we may need to verify your identity first.

Questions about this policy? Reach us at privacy@banconance.com.